Exit Codes for the CLI Installer
During installation process of Cyber Guardian via the command line installer, it can return one of the following exit codes:
| Exit code | Meaning | Recommended action |
|---|---|---|
| 0 SUCCESS | Successful installation. | N/A |
| 1 ERROR_LOGIN | Internal error in the CLI installer login process. | Check the token and make sure it is not expired or revoked. If the problem persists, contact support. |
| 2 ERROR_INVALID_TOKEN | Invalid installation token. Problem in the format or length of the token. | Check the format and length of the token used. If the problem persists, contact support. |
| 3 ERROR_ALREADY_INSTALLED | Protection already installed on the device. | Verify protections installed on the computer. If the protection is installed, check if it belongs to another provider other than Cyber Guardian, in which case it is essential to uninstall it first. If the problem persists, contact support. |
| 4 ERROR_INSTALLING_PROTECTIONS | Internal error. The protections could not be installed on the device. | Please retry. If the problem persists, contact support. |
| 5 ERROR_REGISTERING_DEVICE | Internal error. Protections have been installed but not registered in Cyber Guardian. Error in the process of registering protections or in the process of obtaining protections identifiers. | Run the installer's Register command. If the problem persists, contact support. |
| 6 ERROR_ALREADY_RUNNING | There is already an ongoing Cyber Guardian installation process on that device. | Check other running terminals. Make sure there are no other simultaneous Cyber Guardian installations. If there is no more than 1 installation in progress, you can run the clean command to unlock the installer. If the problem persists, contact support. |
| 7 ERROR_UNINSTALLING | Internal error during uninstallation. | Please retry. If the problem persists, contact support. |
| 8 ERROR_RECREATING | The user.inf file could not be found in the system. It is not possible to recreate the user's configuration. There may not be enough information for recreation: Salt or product identifiers. | If the protections are installed on the device, contact support. |
| 9 ERROR_CLEANING | It is not possible to clean a previous installation. When an ongoing installation ends unexpectedly, the installer may become locked. | Use the clean command to unlock it. If the problem persists contact support. |
| 10 ERROR_PREINSTALLATION | The installer failed to start. The pre-check failed. Common failure with firewalls and DPI (Deep packet inspection of internet traffic) | Please check that the urls .cyberguardian.tech,.crowdstrike.com, *.goskope.com are excepted. Make sure those domains are excepted for the DPI in the firewall. If the problem persists, contact support. |
These exit codes are common for Windows, Linux, and Mac.