What are the device and navigation protections' status?
Device and navigation protections may be found in the following status on each device:
| Protection status | Meaning | Recommendation |
|---|---|---|
| Syncronizing | Cyber Guardian platform is waiting for information from this device about the installation and/or registration of this protection. | If status remains 'syncronizing' after a few hours, please check if the installation on the computer has been completed correctly or if the computer may have blocked communications to *.crowdstrike.com and *.goskope.com. If you need assistance, please contact our support team at support@cyberguardian.tech. |
| Active | Protection installed on the device. This protection has shown activity in the last 14 days. | It is correct. No action is necessary. |
| Disconnected | Protection installed on the device, but no activity has been received from this protection for more than 14 days. | The device may be turned off. This may be normal. Check if the related employee could be on vacation. |
| Uninstalled | The related protection hasn't been installed yet. | Install the related protection when possible. |
| N/A | N/A will be displayed only for navigation protection when the device is a server or mobile iOS / Android since navigation protection is not installed on these devices. | It is correct. No action is necessary |