📄️ What is Cyber Guardian device protection?
Protects all your devices, servers, and mobiles against viruses, trojans, spyware, or ransomware by analyzing behavior in real-time to detect and block the most advanced threats, whether known or not, both in storage and running.
📄️ What is Cyber Guardian's browsing protection?
Certain traditional antivirus software can warn of certain risks while browsing based on the reputation of the websites you visit.
📄️ Assign device and navigation protection licenses
In the “Device security” section you can assign and send device protection and/or navigation licenses to the administrator and/or employees according to the different device types assigned and available licenses.
📄️ Cyber Guardian installer and supported operating systems
The Cyber Guardian installer allows you to install the protections on your device(s) and server(s) and register them on the Cyber Guardian platform.
📄️ How do I install Cyber Guardian on Windows?
Cyber Guardian can be installed on Windows via graphical installer or unattended.
📄️ How do I install Cyber Guardian on MacOS?
Cyber Guardian can be installed on Mac via graphical installer or unattended.
📄️ How do I install Cyber Guardian on Linux?
You can check which versions of Linux are supported here.
📄️ Allow communications at firewall level
For a correct functioning of Cyber Guardian and our installation and uninstallation executables, communications (including SSL communication) to the following domains must be excepted at Firewall level:
📄️ Exit Codes for the CLI Installer
During installation process of Cyber Guardian via the command line installer, it can return one of the following exit codes:
📄️ How do I install Cyber Guardian on Android?
Android 9 or higher is required.
📄️ How do I install Cyber Guardian on iOS?
Lookout for iOS requires iOS 13.0 or later
📄️ What are the device and navigation protections' status?
Device and navigation protections may be found in the following status on each device:
📄️ How can I resend licenses that have not yet been installed?
Cyber Guardian enables you to revoke previously assigned / sent licenses for desktop devices or servers when they have not yet been installed. This allows you to reassign or resend those licenses to other users or modify the type of device for which they are intended.
📄️ How do I uninstall Cyber Guardian protections on desktop devices and servers?
IMPORTANT: Do not format computers without having uninstalled the protections correctly as explained here.
📄️ Remove non-uninstallable devices
This link explains how to uninstall devices properly.
📄️ How does Cyber Guardian differ from traditional antivirus software?
Traditional antivirus software is designed to prevent, search, detect and eliminate viruses and other known malicious programmes. That is, it compares the information on your files with the information in their database. If the antivirus software finds a file that corresponds to one in its database, it will try to delete or quarantine it immediately, preventing it from causing damage to your device.
📄️ What is an operating system?
Operating systems are programmes that allow you to interact with your device's hardware.
📄️ Why should you update your Internet browsers?
As with operating systems, browser developers sometimes detect security flaws or vulnerabilities in these programmes. To fix these bugs and protect users, developers release browser updates on an ongoing basis. Most browsers update automatically. However, if your browser does not update automatically, it can leave you unprotected against cybercriminals.
📄️ Why should you update your apps?
As with operating systems, application developers sometimes detect security flaws or vulnerabilities in their applications. To fix these bugs and protect users, developers release application updates frequently. If you use outdated applications, you may be unprotected against cybercriminals.
📄️ What is device encryption?
Device encryption converts the data to an encoded format that can only be decoded with an encryption key (such as a password). Before saving the data to disk, the device encrypts the data so that it cannot be read by people without the key. Many operating systems offer data encryption, but it usually needs to be enabled. Please follow the instructions in our "List of actions" to find out how to enable device encryption depending on the operating system you have.
📄️ I cannot connect to a VPN, how can I fix it?
Cyber Guardian's browsing protection protects you by filtering SSL traffic and it is therefore normal for the SSL certificate with which you browse the Internet to be replaced.
📄️ I cannot connect to an external online service
Cyber Guardian's browsing protection protects you by filtering all browsing traffic and it is therefore normal for the public IP address used to connect to the Internet to be replaced by another one.
📄️ Firefox errors after installing browsing protection
In Firefox, you need to load the browsing protection certificate because Firefox doesn't automatically retrieve it from the system.
📄️ Instructions for installing protection on 1 device
In this article we'll explain how to assign your license and install device protection according to the type of device you want to protect (desktop device or server or Android mobile or iOS mobile).